By: Muhammad Asif. Dated 28th Dec 2023.
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ONE NZ- THE PATHETIC SERVICES IN DAY TIME AT ROTORUA TOWN.
ONE NZ- THE PATHETIC SERVICES IN THE DAYTIME AT ROTORUA TOWN.
BY: MUHAMMAD ASIF, ROTORUA
DATED: 21 Dec 2023.
I'm sorry I am writing about the ONE NZ network issues I've been experiencing with Vodafone/ONE NZ being a corporate customer.
The issues I am facing are listed below.
1. Sometimes, there are no signals in Rotorua town
2. Calls are disconnecting.
3. LTE/5G connectivity mostly disappears in the daytime.
A reliable network is crucial for businesses, and it can be frustrating when it fails to meet expectations. The high temperatures are causing difficulties and impacting the equipment at various sites. Understandably, I and other ONE NZ users are disappointed with the situation, especially if the existing equipment cannot adequately control the temperature required by the DWDM equipment due to old temperature control equipment.
While I don't have access to specific information on why the government telecom authorities have yet to take action, they may address the issue through other channels or work with the company to resolve the network problems. It might be worth contacting them directly or inquiring if they plan to address the situation.
As for my recommendation to ONE NZ, revisiting their subcontractor agreements and Service Level Agreements (SLAs), and replacing the temperature control equipment with new ones, as per recommended by DWDM equipment providers, could be a step towards addressing and improving the network issues. By assessing the existing partnerships and ensuring they meet the necessary standards and agreements, ONE NZ may address the equipment and temperature control problems more effectively.
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